FAQ's
Creating Cards
- How do I create a single card
- How do I create multiple cards at once?
- What is the external ID?
- What is a clearance date?
- Why weren't my cards created?
- Can I create different card types in one batch?
Managing Cards
- How can I search for a specific card?
- How do I view the statement of an existing card?
- How do I freeze (deactivate) cards?
- How do I email card images and details?
- What is a clearance date?
- How do I load a single card?
Loading Cards
Managing Scheduled Loads
Viewing Card History
- Some icons or buttons are greyed out, what do I do?
- What is a CSV format?
- How can I export my card history data?
- How can I view card history?
- How can I view further history details of a particular card?
- How can I view specific card authorisations?
Managing Card Batches
- What are batches
- What is a batch reference?
- Can I stop a batch operation?
- How do I find a specific batch?
- What activities can be performed in batch?
- What do I do if a batch operation fails?
Managing Linked Bank Accounts
- What information will I need to link a bank account?
- Why wasn't my accountholder's name accepted?
- How do I link a new bank account?
- Why wasn't my new bank account name accepted?
- How do I view my bank account details?
- How do I deposit money from a bank account to a funding account?
Managing Funding Accounts
- How do I add a new funding account?
- What is a funding account?
- Why wasn't my new funding account name (assigned name) accepted?
- What currency options are available?
- Where can I find how much money is available in my funding accounts?
- What is the difference between an available balance and an actual balance?
Managing Users
- Why would I invite a user?
- How do I view my list of users?
- How do I manage user access rights?
- Can I search for a specific user?
- How do I edit the details of an existing user?
- How do I invite a new user to join my account?
Managing User Groups
- Who can create and manage a user group?
- What is a parent user group?
- What is a user group?
- How do I create a new sub user group?
- How do I view the details of an existing user group?
- How do I edit the rights assigned to an existing user group?
Managing the Account
Managing my Personal Account
- Why wasn't my new password accepted?
- Why wasn't my new email address accepted?
- How do I change my password?
- How do I edit the personal details of my account?
- How do I log out of my Business Account?
- What is 2-Factor Authentication?
Chargebacks/Disputes
Airline Bankruptcy
- Scheme Rules and Applicability of Chargeback
- I have several chargebacks to process, what do I do?
- How does Ixaris process large volumes of chargebacks?
- How long will it take for the issuer to contact the schemes?
- Which Chargebacks take priority?
- How long does it take after claims submission date for the payment to be credited?